Hold an order or run a tab
Keeping an order open and coming back to it later.
Step by step
- With items on the order, tap Hold Sale.
- Give it a name or table number so you can find it again.
- The till clears for the next customer. The held order is kept.
- To carry on, tap Open Orders and choose the order. Add more items or take payment as normal.
Switching to another order holds the one you were on: nothing is lost.
More info
Where held orders live
Held orders are saved on the account, not on one till, so any till at the venue can pick them up. Open Orders shows the most recent hundred.
Tabs with a card
In the store app, customers who order at the table get a tab they can pay from their own phone. Those tabs show in Open Orders too.
Still stuck? Send us a message and we will help.